Before the big "revamp" similar requests were routinely handled in less than 20 days, many times in 10 or less.
With our last request, we were informed - for the first time ever - that the office "assigns incoming requests to one of three tracks: simple, complex, or expedited." Each request "is then handled on a first-in, first-out basis in relation to other requests in the same track." Further, we are informed,
"Simple requests usually receive a response in approximately one month, whereas complex requests necessarily take longer. At this time, your request has been assigned to the complex track."So, it appears that what was once a simple request is, now, for the Obama administration, "a complex request."